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Frequently asked questions

Will an AI embarrass us in front of customers?+

It only answers from the knowledge base you approve. Below a confidence threshold, it hands the conversation to your team instead of guessing. The first two weeks run supervised — you see every reply before it sends.

We already use a chatbot platform — why switch?+

Those are platforms you configure yourself. Who tunes yours when an answer is wrong, and what does it cost you in hours every week? We build it, fix it, and tune it — nobody on your team touches it.

Isn’t a self-serve tool cheaper?+

The subscription looks cheaper, yes. Add the AI credits and the hours someone on your team spends building and maintaining the knowledge base, and the fair comparison is against a hire or an agency build — where we cost less and cover 24/7.

Our customers want to talk to a real person.+

They do — for the hard cases. The agent handles the repetitive questions so your team has time for the ones that need a person. Handoff is instant and visible, never hidden.

What happens to our data?+

A signed data processing agreement. Your data is never used to train shared or third-party models. You can export or delete everything on request.

Can it answer our phone too?+

It’s on the roadmap — attaching to the line you already have, like an answering machine that can actually hold a conversation. We start with WhatsApp because that’s where your volume already is.

Can it cold-call leads for us?+

No, and we won’t build it. Outbound marketing calls are a licensed activity in the UAE with fines up to AED 500,000. We answer your customers — we don’t chase strangers.